Privacy Policy
Last updated: July 17, 2024
We strongly support your right to privacy when playing Thank Goodness You're Here!
Our privacy policy is simple: your data is none of our business. We make money by selling video games, not by mining your personal information.
To the extent that our game and website can provide their functionality without doing so, we prefer to avoid collecting data from you.
We use modern security measures to protect collected data, and limit access to only those employees who require access to perform their jobs. We may be legally required to disclose collected data to law enforcement or government agencies in some situations.
Support Interactions
When handling support requests from you, we collect:
- your email address (or social media handle, if you contact us via social media)
- any other metadata which may be contained in the email header
- any information you provide voluntarily
This information is collected solely to help resolve your support inquiry. We retain support emails indefinitely in order to:
- have context from previous interactions which may help us answer your future questions more quickly and accurately
- identify broad trends in support requests, which may help us identify and solve problems with our game
If you would like to remove support emails you have sent, contact help@thankgoodness.game.
Email List
You may be given an opportunity to sign up for our email newsletter. If you decline, no data will be sent. If you accept, the email address you provide will be added to the Panic Games mailing list.
You can find the button to manage your subscriptions on the Panic eList website.
Our email lists are low volume (only a few messages per year is typical) and is generally limited to announcements of important product updates or significant new releases.
We do not sell or otherwise disclose any portion of our email list to third-parties, with the exception of the vendor that provides our mailing list services as necessary to distribute the emails.
If you join one of our email lists, we retain your email address until you ask to be removed. Instructions on how to unsubscribe are contained in all messages sent to the email list. You can also contact us directly at help@thankgoodness.game to unsubscribe.
Logging
Web analytics services are provided by Plausible.
When you interact with our servers using a web browser, or indirectly by network requests sent on your behalf, some metadata about the request is logged. This metadata may include:
- your IP address (which can potentially reveal your approximate geographic location)
- the name of the resource requested
- the name and version number of the software making the request (may reveal information about your web browser, operating system, and their configuration)
- whether or not the request was successful
- current date and time
We generally don't look at these logs unless a server is malfunctioning or appears to be getting accessed with malicious intent. We may look at the information in aggregate to see broad statistics such as how many times our apps have been downloaded, or from which source an unusually high amount of network traffic is arriving.
We retain server logs for two weeks.
Citizens of the EU may exercise their rights under the General Data Protection Regulation, such as the rights of access and erasure, by contacting us with their request. We recommend emailing the request to gdpr@panic.com.
Residents of California may exercise their rights under the California Consumer Privacy Act, such as the rights of access and erasure, by contacting us with their request. We recommend emailing the request to gdpr@panic.com.
If your region has recently enacted a right-to-privacy law not yet listed here, we will honor it.
Questions and Feedback
Our privacy policies might change or be edited for clarity over time. Up-to-date information will always be available from this page.
Please contact us if you have any questions about our data collection or privacy policies. We'll be more than happy to discuss them with you.